Learner Terms & Conditions
We may change our terms from time to time. If this happens, we’ll let you know and any changes will take effect straight away.
Your instructor is self-employed and the contract for driving tuition is solely between you and your instructor.
Tuition is only available if:
You're aged 17 or over, or aged 16 or over and receive the higher rate of Disability Living Allowance (mobility component); and
hold a valid UK provisional driving licence; and
are legally entitled to drive in the UK.
You and your instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons.
On your first lesson you must present your instructor with a valid provisional licence.
You must notify your instructor of any matters which affect your ability or entitlement to have driving tuition, eg any lack or loss of a valid UK professional driving licence.
Cancellation of lessons
If you or your instructor want to cancel a lesson, a minimum of 48 hours’ prior notice should be given. If your instructor cancels a lesson without giving this, they’ll rearrange the lesson. Cancellations made by you must be confirmed directly between you and your instructor. Please note that cancellation requests cannot be actioned outside of office hours.
If you don’t give at least 48 hours’ notice of cancellation you’ll be charged for the lesson(s) concerned in full. In the event of you having booked your driving test, the Driver and Vehicle Standards Agency (DVSA) requires you to give three clear working days to cancel your test. This may mean that you may lose your DVSA test fee if your instructor says you’re not ready for your test within this three-day notice period.
Payment and lesson bookings
You must pay for any tuition at least 48 hours before the start of the lesson. You can use one of the following methods:
1. Payment by Bank Transfer
2. Payment by cash or cheque direct to your instructor (any cheque must be made payable to your instructor).
When making payment please ask your instructor if you require a receipt.
The cost of pre-paid tuition is based on the lesson price at the time of booking and, with the exception of the circumstances below, this will be honoured for 12 months afterwards - irrespective of any price increase that may occur between the date of booking and when the lessons are taken. Any unused lessons remaining after 12 months have elapsed will be subject to any lesson price increase applied prior to the lessons which shall become payable by you.
Where you've prepaid, you'll either be required to pay any additional amounts beyond the cost of your prepaid lessons or receive a refund of some of your prepayments (as applicable).
Refund policy and warranty
You can cancel your pre-paid tuition at any time (for the provisions relating to the cancellation of individual lessons see ’Cancellation of lessons’ above). If you haven’t taken any lesson(s) at the time of cancellation you’ll be entitled to a full refund of any amounts paid, subject to these points:
1. If you’ve taken lesson(s) at the time of cancellation you won’t be eligible for a refund on any lessons taken.
2. Where possible, we’ll refund you using the same method you used to pay for your lessons. If for any reason we’re not able to do this, we’ll refund you by any other method we think is appropriate.
3. We may request additional information from you to confirm your identity to comply with the Money laundering Regulations 2007; we’ll use this information to make sure we follow our Merchant Operating Instructions for card collection facilities.
4. Refunds may take up to 10 working days to reach you or your account.
5. Refund of partial block bookings will be made pro rata on any lessons not taken.
Transferability of lessons
You can't sell or transfer lessons which have been purchased in your name to any other person.
Limitation of liability
Your instructor, aren’t liable to you for any loss or damage caused where, and to the extent that:
• There’s no breach of a legal duty owed to you by your instructor;
• such loss or damage is not a reasonably foreseeable result of such a breach;
• any such loss or damage, or increase in loss or damage, results from any breach or omission by you;
• any such loss or damage results from circumstances or matters outside of the reasonable control of your instructor.
Your instructor, shall not, in any event, be liable for losses relating to any business interest you may have including, without limitation, lost profits, lost earnings, loss of opportunity or business or business interruption.
Nothing in these Ts&Cs will affect any statutory rights you may have as a consumer.
Your instructor will carry the appropriate motor insurance to provide comprehensive cover should you be involved in a collision as a learner driver, whilst in control of driving the instructor’s tuition vehicle.
Customer care and complaints
Your contract is between you and your instructor.
In the event of any problem arising, you should resolve this with your instructor immediately, in the first instance.
If you still feel dissatisfied, you can contact the Driver and Vehicle Standards Agency on 0300 200 1122.
Collection and use of data
'Force Majeure’ means an event or sequence of events beyond our reasonable control preventing or delaying us from performing our obligations. We won’t be liable if delayed in or prevented from performing our obligations under these Ts&Cs due to Force Majeure.
A waiver of any rights under these Ts&Cs or law is only effective if it’s in writing and not deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy provided under these Ts&Cs or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
If any provision or part-provision of these Ts&Cs is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification isn’t possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause won’t affect the validity and enforceability of the rest of the terms.
These Ts&Cs aren’t intended to give rights to anyone except you and us. The rights of any third parties are specifically excluded.
Law applying to Ts&Cs
These Ts&Cs are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the English courts.